Return Policy

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of, as follows:

Defective Item - Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us.

Damaged Item – If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.

Returns – If there's nothing wrong with the product and you simply want to return it, we do accept returns within 30 days of the date you received the product.  In general, all customized rings are not returnable or refundable.

Resizing -We offer the first resize on our military rings for free.  All you need to do is include the return postage of $14.95.  Any additional resizing will incure a $25.00 resizing charge, plus the return postage.  Our Repairs Department will assess the ring when received, and we will contact you if there are any concerns or any other charges.  On a resize, the ring must be identical to the order in our system.  No changes can be made to the ring.  If changes are requested, additional charges will apply. Please return the ring along with the original invoice, the size that you need and your return shipping address.  We suggest that you ship the package with insurance as we are not responsible for items lost or stolen in transit to us.  For questions and more information, contact us

Testimonials
I do want to take a second and thank you for your helpfulness, your patience, and your professionalism towards my situation with my husband's ring. Not many things bring tears to my husbands eyes, but this ring, which symbolized such wonderful memories for him, definitely did. The quality of work that was done was truly special and so detailed. It was ordered for his birthday and was delivered on his birthday which made it so much more special. Thank you so much for being so attentive and providing quality and memorable products. I will definitely recommend your company to my friends, and family. As a matter of fact, my dad is already looking at a ring from you as well! Thank you again!
Katherine S.
VA
2-5-2019


"I wanted to thank you very much for the great website, the excellent customer service, and an outstanding product.  My ring came today, much earlier than it was originally promised.  It is an extremely handsome ring of the highest quality, and I'll wear it with pride."


TK
St. Louis, MO
12-21-18

My husband and I were so impressed by the beauty and detail of his ring! It was a very special anniversary gift and so meaningful to both of us. We were very happy when a jeweler complimented the quality of the ring, especially the antique finish. But even more than all of this, Janet's customer service is off the chart. We highly recommend this company!
 

Paula I
California
12-16-2018

ABSOLUTELY LOVE THE RING!

P Chinery
Kona, HI
12-3-2018

Just wanted to let you know that I received my ring yesterday and I very pleased with my ring. Outstanding workmanship and the detail work is fantastic. 

Thank you very much and I will let everyone know where I got my ring.

JR
Tulsa, Oklahoma
11-14-2018

I just wanted to share with you :  Received my ring - and it arrived weeks in advance!  Thanks.  Everything I indicated I wanted - was there!  Thanks,  I am very proud of the 20 years I served in the AF and wearing this ring is a way of displaying that feeling. I can also show my pride selecting this very beautiful piece of jewelry! Thanks

B Glover
5-11-2018
My husband is Veteran from Dessert Storm . I was looking for a military ring to give as a birthday gift. He has always mentioned that he wanted and searched for one at jewelry stores etc. 
I found your site and read the great reviews. I am honored to add mine. When we saw the ring we were amazed on the craftsmanship and the colors and details. You all did a great job! He is honored to wear his ring. Janet P. Has kept in contact with me and responded quickly when I sent an email . Thank you and I will be referring you all to my friends and family!! Maira from Fl.
Maira A.
Florida
3-8-18

Received my ring yesterday.  I love it .  I may order a second one.

Sandra K
Maryland
1-23-2018
I am soo happy to let you know that i just recieve the ring today. It's so perfect. It's much more than i expect on craftmanship.
Thank you for your help and looking forward to any future order with your company.
Minh
NV
11/30/17

I received my ring today.  I want to thank you for all your help.

I’m very happy with the product and your service.

Jim M
Concord, NH
6-30-2017