Frequently Asked Questions

 

ABOUT THE RINGS

Q: Where are your rings made?
A: Our rings are sourced by our partner Balfour, who is based in Austin, Texas and has been making rings for over 100 years!  However, the rings are manufactured all over the world, including some in Austin, TX.  

A recent ruling has passed in which the label of where the ring was made must be placed on the actual ring rather than the ring box or bag.  

 

Q: How do I figure out my ring size?
A:

1) Get Sized At A Jeweler

We strongly recommend you visit a jeweler for a professional sizing. This will ensure the most accurate size and minimize the chances that you will order incorrectly.

2) Sizing Tips

To make sure you order the proper ring size, be sure to measure your finger with a calibrated ring sizer. When measuring for proper ring fit, do the following: Due to size variance between hands, you should decide on which hand and finger the ring will be worn. The ring should easily slide on, but will resist slightly when coming off, even taking 2-3 seconds to get over the knuckle. Fingers have a tendency to swell and/or shrink as much as a 1/2 size depending on time of day, temperature, and after performing certain physical activities.

3) Test It Out

When you receive your new ring: If it initially seems to be a little too large or too small, try wearing it for a few weeks to get used to it before requesting a different size. Remember, different activities and temperatures throughout the day will cause your hands and fingers to constantly change, so it’s normal to have a ring feel tight sometimes and loose other times--often in the same day. Wearing your new ring for a few weeks will help you better determine if a resize is necessary.!

 

Q: How large are these military rings?
A: The dimensions vary slightly according to ring size. However, here are the dimensions for the Freedom and Independence rings [for standard size 10]. 20mm across the widest part on top. 28mm from top of stone to bottom of ring shank. The simulated stones are 12X10mm. The Patriot ring is 22mm across the widest part on top; 30mm from top of stone to bottom of ring shank. The Venus ring is 9mm across the top, 20mm across the shank, and 24mm from top of stone to bottom of ring shank. The men's Signet ring measures approximately 16.8mm x 13.4mm. The men's Combat top is 13mm x 11mm and the outer edges of the base measure approximately 20mm x 17.5mm.

Q: I need to make a change to a ring I just ordered. Is this possible?
A: Email us the exact changes you need made to the ring at customerservice@militarymilestones.com ; depending on where your ring is in the manufacturing process we may be able to make changes.  

 

Q: I lost my ring. Can you replace it?
A: We should have your information on file. We can make a new ring for you. Please call customer service at (859) 334-0737 to arrange a payment plan.

 

Q: Will the metal tarnish or fade? Will it turn my finger green?
A: Our rings do not tarnish and will not turn your finger green.

Q: What is Valadium?
A: Valadium®: A fine jeweler's stainless steel, with silver toned looks that is value priced. Contains 12% nickel. Sun-Lite (Golden) Valadium®: Featuring the durability of fine jeweler's steel, electro-charged with the look of yellow Gold. Contains 12% nickel.  The Golden Valadium ring is a "plated" style look.  The gold-look is not mixed into the metal itself.

Q: What is Silver Select™?
A: This metal is our state of the art invention (patent pending). Silver Select is harder than other tarnish-resistant silver metals and more precious than Sterling Silver. It has a brilliant white luster familiar to sterling silver buyers with added strength from platinum. It is 95% silver, and 5% copper and platinum alloy.

 

Q: Which metals are available?
A: Balfour military rings are available in Valadium®, Golden Valadium®, Silver Select®, 10kt and 14kt white gold, and 10kt, 14kt, and 18kt yellow gold. The yellow gold options are a mixture of gold and alloys of silver, zinc and copper.

 

Q: How would you describe the silver plus?  Can it be done in natural finish?

A: The Balfour Premium Silver is described as ‘The brilliance of silver strengthened with platinum.  Our unique and patented metal gives you beauty and durability.’  Yes, it is available in both the Antique Finish and Natural Finish. 

 

Q: What is the difference between natural and antique finish?
A: Antique finish has a dark background that brings out the polished details. It is the most popular finish. Natural finish is as beautiful as the antique finish, but without the dark background. Natural finish is only available on gold rings.

 

Q: What do you mean by left and right sides?
A: The "left" side corresponds to the left side of the ring as the ring wearer looks at the ring. In this case the wording around the stone is right-side up to the wearer.

 

Q:When a laservue is put on a ring, is it always white?
A: No, The color of the laservue matches the metal of the ring. The valadium and white gold rings will have a white laservue. The gold and gold-looking rings will have a yellow laservue.

 

Q:I need a special emblem made. Is this possible?
A: Yes. A minimum of FIVE [5] rings must be ordered at the same time. The set-up fee for the metal-die and manufacture of a special custom emblem is $400.00. Please allow an additional three to four weeks for delivery. If you order TEN [10] or more rings with a custom emblem, we waive the set-up fee.

 

ABOUT THE EMBLEMS

Q: Is side one on the left or the right?

A: The first side of the military ring is the left side and the second side is the right side.

 

Q: Which words are included in the side emblem designs?
A: The words that appear below the emblem are always included. The words that appear above the emblem are optional, customizable engravings.

 

Q: I would like special wording around the stone (the area around the ring is referred to as the bezel). Is this possible?
A: Yes. The set-up fee for the metal-die and manufacture of custom wording around the stone is $70.00. Please allow an additional two weeks for delivery.

 

ABOUT THE ENGRAVINGS

 

Q: May I engrave lower case letters on the sides?
A: No. All engravings are in capital letters. You may engrave lower case letters on the interior of the ring (up to 18 characters, including spaces)

 

Q: How are engravings aligned?
A: All engravings are centered above the side emblem you choose. Engravings on two lines are also centered on the emblem.

 

Q: What engravings are prohibited?
A: We prohibit profanity as any wording that may be considered disrespectful in any way, as well as trademarked words. If in doubt, please contact us.

 

MANUFACTURING & SHIPPING TIMES

Q: When should I expect my rings?
A: Each personalized military ring requires between four to six weeks to manufacture.

 

Q: Where can rings be sent?
A: Were pleased to ship to every address in the U.S.A., plus Guam and Puerto Rico. We ship to P.O. boxes, as well as every U.S. military base worldwide.

 

Q: Do you ship to APO addresses? 
A: Yes.

 

Q: Do you ship internationally? 
A: Yes.  There is an additional $30 surcharge for international shipments. 

 

RE-SIZING

 

Q: Can my ring be re-sized?
A: We offer the first resize on our military rings for free.  All you need to do is include the return postage of $14.95.  Any additional resizing will incur a $25.00 resizing charge, plus the return postage.  Our Repairs Department will assess the ring when received, and we will contact you if there are any concerns or any other charges.  On a resize, the ring must be identical to the order in our system.  No changes can be made to the ring.  If changes are requested, additional charges will apply.  

 

Send the ring to the address that is listed on the back of your paperwork:

Balfour Military 

Attention:  Repairs

 7211 Circle S Road

Austin,  Texas 78745  

 

MORE

 

Q: What is the metal Valadium?

A: It is a fine stainless steel metal

 

Q: What is Golden Valadium?

A: The same metal as valadium but it goes through a process that makes it look more yellow similar to a 10 c gold look.

 

Q: How does Golden Valadium compare to 14 c gold-?

A: The 14 c gold looks more yellow. It has true gold in it.

 

Q: Are the rings high school size or college size?

A: They are high school size.  The manufacture no longer makes college size.

 

Q: Are you able to put UNITED STATES ARMY WIFE around the stone?  

A: Yes

Q: What does the Laser Vue look like on the stone? 
A:  To see a full size image of the ring with Laser Vue, click here.

 

ABOUT BALFOUR

 

Designing Experts

Balfour is a proven leader in military ring design, designing some of the earliest rings worn by West Point Academy cadets. Our experienced designers have crated an extensive line of personalized rings that represent the commitment, traditions and friendships of your military career.

 

Precision Toolmaking

Our cutting-edge technology allows for intricate and precise detail to be rendered in the ring molds used to customize military rings.

 

Making a Wax Pattern

In this step, our craftsmen use the ring molds to produce a wax replica of your ring. The goal is make sure that every detail you've chosen is perfect.

 

Traditional Cast Making

Cast making is a multistep process that is thousands of years old. First, a plaster is poured over the wax, and then the wax is melted to create a mold. Next, the molten material you selected (gold, silver or Celestrium) is poured into your mold to harden. Finally, your casted mold moves through a series of ovens at precise temperatures to provide strength and luster. Your ring is starting to become a reality.

 

Detail Enhancement

The metal casting of your ring is carefully shaped by our master craftsmen to reveal the beauty of the materials and the details of the design you selected.

 

Antiquing

Depending on the finish you selected, we can add a dark coating to the recesses of your ring to highlight the intricate details and designs.

 

Final Polishing

To make your ring truly shine, we have a special highlighting step that pulls out individual details in your ring.

 

Engraving

As a final customization step, using our precision-based tools, we will engrave the name, date or message of your choice on the inside of your ring.

 

Final Inspection

Each handcrafted Balfour ring is individually inspected to provide you with the highest level of workmanship. You can now take as much pride in your ring as you do with your military career.

 

Testimonials
First, I would like to say “Excellent Service” . We wanted to get our son a meaningful gift for his Air Force Basic Training graduation. I had a hard time finding the perfect gift. I found the website of MilitaryMilestones.com and liked how it was so customized as to Air Force Basic Training.

I was very impressed how personalized I was able to make the ring. My biggest concern was that I ordered this ring a little late and was worried I would not receive it in time for the graduation. When I had placed the order I expressed my concern about the timing issue and if it was possible that I request a rush. Janet told me there were no guarantees, but she would try. The end result is that I received my order in three weeks. I leave in five days for the graduation. I am so happy that I will get to give this wonderful gift to our son at the graduation.

Thank you so much Janet and the manufacturing company that made this order in such short notice. I will definitely refer your company to friends and family. It was truly a pleasure doing business with you and hope to do business with you again in the future.

Take care and God Bless
Thank You!
Jennifer S
Colorado Springs, CO
10-11-2013

After 20+ years serving in the United States Coast Guard, I retired as a Chief Petty Officer 15 years ago. I have always been proud that I served and proudly display retired plates/stickers on my car, but I wanted something more personal to celebrate my 15 years of retirement.

 

For Fathers Day this year, my 4 children got together buy me a Coast Guard ring commemorating my service. They did their research and found Milestones as having the best looking and best pricing of all the rings they found online. I now have this unbelievably beautiful/professional ring and wear it proudly.

 

Working with the people at Milestones to get the ring was effortless and they were very responsive when initially I provided the wrong ring size and needed it to be resized. I would recommend anyone in any service, to work with Milestones to provide them with this very personal and memorable ring!

 

Sincerely,

CPO Glenn Sharkey (USCG ret)

Glen S
Westmont, IL
8-20-2013

Dear Chaplain, the Mrs. and all at Military Milestones,

I received my service ring a couple of weeks ago. I was amazed and deeply moved by the beauty and attention to detail of it. I would like all of you to know that I find your whole operation to be a class act. The website, the ordering, the people and of course the product are all above and beyond. I give you all a proud Navy, "Bravo Zulu!"

I am a Navy Veteran that was part of the Multi-National Peace Keeping Force in Beirut Lebanon in 1983 and 84. We were there to support the 22nd Marine Amphibious Force while stationed at the Beirut Airport and at the United States Embassy. On the morning of October 23rd 1983, 241 fine young Marines, Sailors and Soldiers lost their lives. We that served and the families and friends of our fallen brothers have never been the same.

As this October marks the 30th anniversary of our year of sacrifice, I could think of no better way to honor all that served and died in Lebanon then to have it engraved on my ring. With a glance I am reminded, humbled, honored and proud of our service. This ring is for the ones that never came home and for us that are still trying to come home but most of all this ring is for our families. Thankyou and God Bless. To all that have served and to those still serving, Thank you and welcome home.

Scott H. ~ "Fly Navy"

Scott H
Hasting, OK
5-18-2013

I received it today, thank you so very much, it looks AWESOME. I really appreciate the work you all did. Thanks again

J>D Texas 5-9-13

Thank you so very much for inquiring on the ring for me.  We have been so pleased with the great customer service your company offers. We are excited to see his ring, and I know it will be beautiful. Thanks again for your help!

Naomi C.
5-4-13

Thank You,  I got the ring today.  It's perfect!

Shelly L
Texas
4-11-2013

Thank you  so much for your help and making this ring it means a lot to our Dad i really appreciate all you did to make this happen.

Peter C.
3-19-2013

My Military Milestones ring was less than a year old when it slipped off my finger and hit the shower floor. The stone cracked. When I contacted Military Milestones, I was told to ship the ring back and the stone would be replaced at no charge! I also requested the ring to be resized at the same time – again, no charge! I received my ring back within a month and it is exactly as it was when new (except it fits better now.) I could not be more pleased with the service I have received from Military Milestones. Though all the problems with the ring were my fault, the ring was repaired at no charge to me. You cannot beat service like that!

Bill Z
Kerrville, TX
3-13-2013

Just wanted to let you know I received my ring yesterday and couldn't believe how fast it arrived.  I'm very pleased with the style and the detailing,  I couldn't be happier.  Thank You

Joseph G.
Mountainside, NJ
6-26-2012

 

I wanted to send you an email about receiving my ring. I am very pleased with it. It came in the mail yesterday. I will be contacting other military veterans in this area about your services. Great Job.

James R
LaVergne, TN
5-24-2012